Privacy Policy

Introduction

CEU Outlet is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose information about you. By accessing or using our website, you agree to the terms of this Privacy Policy.

General Information

CEU Outlet collects personal information to provide our services and maintain compliance with regulatory requirements. We may use cookies and other tracking technologies to enhance your experience on our website.

Scope

This privacy policy applies to all personal information collected by CEU Outlet through our website and services.

Purpose

The purpose of collecting your personal information is to provide our services, maintain compliance with regulatory requirements, and communicate with you about our offerings.

Information We Collect About You

CEU Outlet may collect personal information about you when you register for our courses, make a purchase, submit a contact form, or subscribe to our newsletter. This information may include your name, address, email address, phone number, payment details, and professional credentials.

Use of Your Information

CEU Outlet may use your personal information to provide our services, process transactions, and communicate with you. We may also use your information to send you marketing communications and promotional offers that we believe may be of interest to you.

Disclosure of Your Information

CEU Outlet may share your personal information with our course reviewers, state licensing boards, and accreditation organizations as required to provide our services and maintain compliance. We may also disclose your information to our service providers who assist us in operating our website and services.

Do We Use Cookies?

Yes, we use cookies on our website to enhance your user experience and to analyze the usage of our website.

Use of Cookies

We use cookies to remember your preferences and to personalize your experience on our website.

Re-Login Requirement

To protect your account and personal information, we may require you to log in again after a certain period of inactivity or after logging in from a new device.

Data Storage

We store your information on secure servers provided by third-party vendors and hosting partners.

Ownership

CEU Outlet owns and controls all information collected through our website.

Data Security

CEU Outlet takes reasonable measures to protect the security of your personal information. However, no data transmission over the internet or electronic storage can be guaranteed to be completely secure. Therefore, we cannot guarantee the absolute security of your information.

Choices

You may choose to opt out of receiving marketing communications from us at any time by following the instructions in our emails or by contacting us directly.

Changes to Our Privacy Policy

CEU Outlet reserves the right to modify this privacy policy at any time. If we make material changes to this policy, we will notify you by email or by posting a notice on our website.

Contact Information

If you have any questions or concerns about our privacy policy, please contact us at https://ceuoutlet.com/contact/

Phone: 877-674-7656

Policy for Review and Resolution of Participant Complaints or Disputes:

OPTION 1:

CEU Outlet strives to ensure customer satisfaction, and we will do our best to resolve any issues or disputes that may arise regarding our Services. If a dispute cannot be resolved informally, both parties agree to participate in a mediation process to try and reach a mutually acceptable resolution. If mediation is unsuccessful or not chosen, then CEU Outlet and the customer agree to resolve the dispute through binding arbitration, instead of litigation in a court of general jurisdiction.

Arbitration is a more informal process that involves a neutral arbitrator instead of a judge or jury. While there are some limits on the discovery process, the parties agree to work together to determine reasonable discovery based on the issues and claims at hand. The arbitrator may award the same damages and relief as a court but will apply the same substantive law regarding damages as if the matter were being brought in court, including any relevant law on punitive damages as applied by the United States Supreme Court.

By agreeing to these Terms of Use, the customer and CEU Outlet agree that the U.S. Federal Arbitration Act governs the interpretation and enforcement of this provision. Both parties are also waiving their right to a trial by jury or to participate in a class action. This arbitration provision will remain in effect even if the customer's contractual relationship with CEU Outlet is terminated.

If a customer wishes to initiate arbitration against CEU Outlet, they must first send a written notice of their claim by certified mail to CEU Outlet's CEO at the following address: CEU Outlet, Attn: CEO, [address], [city], [state], [zip code]. CEU Outlet will send a written Notice to the customer's most recent address on file or in our records. Both Notices must describe the nature and basis of the claim or dispute, and the specific relief sought. If the parties are unable to resolve the dispute within 30 days after the Notice is received, either party may commence an arbitration or file a claim in small claims court.

During the arbitration process, any settlement offers made by CEU Outlet or the customer will not be disclosed to the arbitrator. If the customer is required to pay a filing fee, CEU Outlet will reimburse the fee, unless the claim exceeds US $(amount). The arbitration will be governed by the Commercial Arbitration Rules and the Supplementary Procedures for Consumer-Related Disputes of the American Arbitration Association (AAA), as modified by these Terms of Use. The arbitrator will be bound by these Terms of Use and will decide all issues, including those relating to the scope and enforceability of this arbitration agreement.

Unless otherwise agreed by the parties, all arbitration hearings will take place in [city], [state]. If the claim is for US $(amount) or less, the arbitration may be conducted solely on the basis of documents submitted to the arbitrator, through a telephonic hearing, or by an in-person hearing as established by the AAA Rules. If the claim exceeds US $(amount), the right to a hearing will be determined by the AAA Rules. Regardless of the hearing method, the arbitrator will issue a written decision explaining their decision.

To submit a complaint, please use our Contact Us page, where you can send us an email with the details of your complaint. The emails are sent to [email protected]. If you need to speak with someone live, you may call us at (XXX)XXX-XXXX. This contact information as well as our customer service hours are listed on our Contact Us page.

OPTION 2:

CEU Outlet is an approved online continuing education course provider licensed by IBCCES, and is fully committed to conducting all its activities in compliance with ethical, legal, and practical standards set by the various boards and agencies that have granted approval. The responsibility of adhering to these standards lies with CEU Outlet, which seeks to be fair and non-discriminatory in all its promotional activities, program content, and the treatment of program participants. The Program Administrator is responsible for monitoring and assessing compliance with these standards.

While CEU Outlet makes every effort to provide fair treatment for all participants and anticipates and addresses issues with its website and program delivery, there may be occasional problems that require the attention and action of the Program staff and Program Consultants. Therefore, those who wish to submit a complaint to CEU Outlet are provided with the following instructions.

In the event that you have a complaint about course content or are not fully satisfied with your experience with CEU Outlet's website or customer service, CEU Outlet will refund 100% of your purchase. CEU Outlet kindly requests that you submit your specific complaint in writing, regarding course content, website functionality, communications with CEU Outlet, or any other matter related to the use of CEU Outlet's website or personnel. This will help CEU Outlet to further improve its website, courses, and customer interactions.

All complaints relating to course content, format, exam content, exam format, or promotional material will be reviewed by CEU Outlet's Program Administrator, who will respond to you within 72 hours.

To submit a complaint, please visit our Contact Us page, where you can send an email to [email protected] with the details of your complaint. If you prefer to speak with someone, please call us at 877-674-7656. Our Contact Us page provides our hours of customer service and all necessary contact information.

Fees, Refunds, and Cancellations Policy:

Fees:

CEU Outlet offers a variety of paid subscription plans that provide access to our approved CE courses for Social Workers, Mental Health Counselors, LMFT, Psychologists, and Addiction Professionals. All fees are clearly stated at the time of purchase and are exclusive of any taxes, levies, or duties imposed by taxing authorities. Payment is required at the time of purchase and must be made using a valid payment method. Free accounts are also available and do not require payment information.

Refund Policy:

CEU Outlet offers a 30-day satisfaction guarantee on all paid subscriptions. If you are not satisfied with our service, we will refund 100% of your original subscription price, subject to the following conditions:

Refund requests must be made within 30 days of the subscription date.
You have not saved, printed, or emailed a copy of the certificate obtained with the subscription.
You have not added a license that enables automatic reporting to The International Board of Credentialing and Continuing Education Standards (IBCCES)
You did not intend to use our service and then obtain a refund in order to obtain a Certificate of Completion without payment.

If you meet the above conditions, please contact our customer support team to request a refund.

Cancellation Policy:

You may cancel your subscription at any time by contacting our customer support team. Please note that cancellation of your subscription will result in the loss of access to any paid content and features associated with your account.

Upgrades: